1. The service
When I Die Files is a service operated by Fujitech LLC (フジテック合同会社) (“we,” “us,” the “service”); “When I Die Files” is the brand name we operate under. The service is a digital platform for writing letters, recording messages, organizing end-of-life information, and arranging for that content to reach the people you choose — during your life or after it. By creating an account you agree to these terms.
2. Your account
Keep your login credentials safe and your account information accurate — especially your email address, since it’s how we and your trusted contacts reach you. Your account is personal to you; don’t share access except through the sharing features the product provides. You must be at least 13 (and old enough to form a binding contract where you live, or have a guardian’s permission).
3. Your content and our license
You own everything you write and upload. We claim no ownership of your letters, recordings, or documents. You grant us a limited license to store, back up, process, and transmit your content solely to operate the service and carry out the sharing and delivery you configure. That license exists for one purpose — getting your words where you’ve asked them to go — and ends when you delete your content or account, except for deliveries already made and backups that expire on a fixed schedule.
We do not sell your content, train AI models on it, or use it for advertising. See our Privacy Policy for the full commitments.
4. Trusted contacts and recipients
When you add another person’s name and contact details — as a trusted contact, recipient, or beneficiary — you confirm you have a reasonable basis to share that information with us. We contact those people only to do what you asked: deliver invitations you initiate and, when delivery occurs, the content you addressed to them. Trusted contacts also play a role in confirming death or incapacity before sensitive deliveries happen; choose people you genuinely trust, and tell them about your account.
5. Delivery — what we can and can’t promise
We are building a service whose core promise — your words reaching the right people at the right time — depends on factors no company can fully control. So we’re explicit:
- We do not guarantee delivery of messages. Delivery depends on the proper functioning of trigger mechanisms, the accuracy of the contact information you provide, and the cooperation of your trusted contacts.
- The current implementation status of automated check-ins and automated delivery is always disclosed at How It Works. We will not represent in-development features as live.
- We strongly recommend telling your trusted contacts about your account and keeping your own copies of irreplaceable content — export is free, always.
6. Not legal advice
When I Die Files is not a law firm, does not provide legal advice, and is not a substitute for an attorney. No attorney-client relationship is formed by using the service. Document generators (will, healthcare directive, power of attorney) produce documents from general legal templates and your input; laws vary by state and change over time, and the documents only become legally effective when you execute them properly under your state’s requirements (signing, witnesses, notarization). For complex estates, blended families, or significant assets, consult a licensed attorney in your state. Letters and messages are personal communications, not legal documents, and do not function as a will.
7. Plans, payments, and refunds
- Free plan. Free forever, with limited quantities of letters, vault items, and trusted contacts. Export is included.
- Lifetime plan. A one-time payment of $199 — no subscription, no renewal. “Lifetime” means the life of the service, and that promise is backed by the shutdown protocol in section 10: if we ever wind down, you get 12 months notice, your scheduled deliveries executed, and a full export of your data.
- Refunds. If the Lifetime plan isn’t right for you, email support@whenidiefiles.com within 30 days of purchase for a full refund, no questions asked. Refunding returns your account to the Free plan.
- Payments are processed by Stripe. Prices may change for future purchasers, never retroactively.
8. Acceptable use
Use the service for its purpose. Don’t use it to store or transmit unlawful content, to harass or threaten people (including via scheduled posthumous messages), to violate others’ privacy or intellectual property, to attempt unauthorized access to our systems or other accounts, or to resell the service. We may suspend accounts that violate this section, and where content is plainly unlawful we may remove it — narrow grounds, because we take very seriously that deleting someone’s letters is close to irreversible harm in this product.
9. Termination and deletion
You can stop using the service or delete your account at any time — email support@whenidiefiles.com and we’ll delete your account and content. We may terminate accounts for material violation of these terms, with notice and a chance to export your data except where legal obligations prevent it. We will never delete your account for inactivity — inactivity is, after all, something this service is designed to expect.
10. Service continuity and shutdown protocol
These commitments are part of these terms and survive any change of control. If When I Die Files ceases operations:
- We will give every user at least 12 months advance notice.
- All scheduled deliveries will be executed before shutdown.
- Every user will receive a full export of their data.
- We will offer the option to transfer your data to a designated successor service.
If the service is acquired, these obligations bind the acquirer, and we will notify you before any change of control takes effect.
11. Disclaimers and limitation of liability
The service is provided “as is” without warranties of any kind, express or implied, including fitness for a particular purpose. To the maximum extent permitted by law, When I Die Files and its operators are not liable for indirect, incidental, special, consequential, or punitive damages — including non-delivery or delayed delivery of messages — and our total liability for any claim is limited to the greater of $199 or the amount you paid us in the twelve months before the claim. Some jurisdictions don’t allow certain limitations, so parts of this section may not apply to you.
12. Governing law and disputes
Fujitech LLC (フジテック合同会社) is based in Japan, so these terms are governed by the laws of Japan, and disputes will be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance. This does not take away rights you can’t waive: where the mandatory consumer-protection laws of the country or state where you live give you protections that cannot be set aside by contract, those continue to apply to you regardless of this section.
13. Changes to these terms
If we make material changes, we’ll update the date at the top and email account holders before the changes take effect. The commitments in section 10 will not be weakened for existing users.
14. Contact us
Questions about these terms? Email support@whenidiefiles.com.